Complaint Procedure

My notarial practice is regulated by the Faculty Office of the Archbishop of Canterbury:

The Faculty Office 
1 The Sanctuary 
Westminster
London   SW1P 3JP

Tel:  0207 222 5381
Email: facultyoffice@1the sanctuary.com

  1. If you are dissatisfied about the service you have received please do not hesitate to contact me.
  2. If I am unable to resolve the matter you may then complain to the Notaries Society of which I am member, who have a Complaints Procedure which is approved by the Faculty office.  This procedure is free to sue and designed to provide a quick resolution to any dispute.
  3. In that case please write (but do not enclose any original documents) with full details of your complaint to:

The Secretary of The Notaries Society
Old Church Chambers
23 Sandhill Road
St James  Northampton NN5 5LH

Tel:  01604 758903
Email:This email address is being protected from spambots. You need JavaScript enabled to view it.

If you have any difficulty in making a complaint in writing, please do not hesitate to call the Notaries Society/the Faculty Office for assistance.

  1. Finally, even if you have your complaint considered under the Notaries Society Approved Complaints Procedure, you may at the end of that procedure, or after a period of eight weeks from the date you first notified me that you were dissatisfied, make your complaint to the Legal Ombudsman, if you are not happy with the result:

Legal Ombudsman 
Baskerville House
Centenary Square 
Broad Street
Birmingham  B1 2ND

Tel:  0300 555 0333
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Website: www.legalombudsman.org.uk

If you decide to make a complaint to the Legal Ombudsman you must refer your matter to the Legal Ombudsman within six months from the conclusion of the complaint process.